JoyDion strives to deliver your orders as soon as possible every day of the week. Shipping costs will vary depending on the shipping service selected. Expedited shipping is available for all destinations and Standard shipping is available in some countries. All relevant shipping options available for your order and to your destination will be displayed at checkout.
1. Processing: When we receive your order, your order is processed to providers in 1 business day (excluding holidays and weekends). All orders are processed during normal business hours Monday through Friday.
2. Provider Fulfilment: After your order is processed, our providers will fulfil your items. This stage may take up to 7 business days (depending on the products). More specific estimated processing time per product is shown at cart and checkout pages. Occasionally there is unexpected delay or stock out items from our providers, in that case we may ship your order in separate packages.
3. Shipped: Once your order is ready to ship you will receive a shipment confirmation email with tracking numbers (multiple tracking numbers if your order is shipped in multiple packages). Shipping time takes between 7 -15 business days depending on the shipping method and your country of residence.
- All orders are shipped using JnT, Pgeon, or Poslaju with tracking numbers. We choose the courier based on our criteria to provide the best service. Unfortunately, selecting the courier is not currently available.
- Please keep in mind that your order may see some delay in the fulfilment process due to delay in receiving one or more items from our providers. We will do our best to ship as soon as all your items are ready.
- In case the package is returned to our warehouse due to customer's failure to receive, refuse to receive, or pick up the package Post Office usually attempts to deliver the package up to 3 times and after that keeps the package in their facility between 10 days to 25 days), customers will be charged for penalty fee (original shipping fee + return shipping fee, exact amount determined after the receipt of the package in our warehouse) which is significantly higher than the shipping fee you originally paid. The penalty fee varies depending on the country and will be notified individually.