Shipping policy
Shipping & Delivery
Free standard shipping on orders over RM99.00.
| West Malaysia (Ready-stock) | 1 - 3 days | RM10 |
| West Malaysia (Pre-order/ Made-to-order) | 2 - 3 weeks | RM10 |
| East Malaysia (Ready-stock) | 1 - 2 weeks | RM15 |
| East Malaysia (Pre-order/ Made-to-order) | 3 - 4 weeks | RM15 |
| Singapore | 2 - 3 weeks | RM30 |
Multiple Orders Policy
If you place another order within 48 hours of your initial purchase, we’ll automatically combine them and refund any extra shipping fees you were charged.
To qualify:
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Orders must be under the same name and shipping address
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Your first order must not have been packed or shipped yet
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No action is needed — we’ll handle it for you!
Need help? Drop us a message after placing your second order to make sure we catch it in time!
Note
If your order includes both ready-stock and pre-order items, we’ll wait for all items to arrive and ship them together (don’t worry, it won’t take long!). If you’d prefer your ready-stock items to be shipped first, just message us — additional shipping fees may apply. Thank you for your patience!
Restrictions
Please note that there are some restrictions such that our carriers can't ensure safe delivery to certain addresses (and let’s be real, there's nothing worse than a lost package). So please be sure to provide your address with specific details such as street number/building number if you have one.
Failed Delivery Situation
- We are not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information provided for delivery, such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you.
- If you find that your order information is wrong, please contact us at joydionfash@gmail.com with your order number and correct information before the order is shipped out, and as soon as possible.
- For certain regions such as Singapore, Sabah and Sarawak (East Malaysia), please allow 1 - 2 extra days for delivery. Please kindly note that you might need to pick up your package from your regional post office. Thank you for your patience and understanding!
Additional Information
With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.
Shipping time does not include order processing time. Please check more information of your order on the Order Details page.
Shipping fee is calculated based on the payment value after discounts (if applicable).
⚠️ Attention
If you have not received your package after it has been delivered or if you have any questions about your order, please contact our customer service at joydionfash@gmail.com within 30 days from the date of delivery.